Make it Simple and Keep it Simple Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Among many, these include: Regulatory compliance: data privacy requirements and corporate scandals have focused a requirement for transparency – with high impact on IT organisations Economic pressures: require IT organisations to more closely a...
Paperback: 394 pages
Publisher: Van Haren Publishing (June 28, 2012)
Product Dimensions: 6.7 x 0.9 x 9.4 inches
Amazon Rank: 7559875
Format: PDF ePub Text djvu ebook
- Van Haren Publishing epub
- Van Haren Publishing books
- 9789087537005 pdf
- Business and Money pdf ebooks
- 978-9087537005 epub
Ebbie macomber 16 lighthouse roa Anything goes a biography of the roaring twenties Here The ultimate french review and practice pdf link The hotograh beverly lewis Tiny thinkers books Here Kingudamu hatsu shirizu memoriaru arutimania before kingdom hearts pdf link Read Oun ga massacre ebook imtorirau.wordpress.com Global political economy Where chefs eat a guide to chefs favorite restaurants 2015
I finally took the plunge and bought this book. It's outstanding. The amount of clear, cogent thinking in this book is amazing. Further, there are templates and examples that make all of the points extremely clear. You need an understanding of ITSM t...
usiness imperatives. The outcome has been an explosion of ‘standards’ and ‘frameworks’ each designed to support the IT organisation as it demonstrates to the world that they are the’ rock’ of an organisation: strong, reliable, effective and efficient. Most of these standards and frameworks have great elements but no organisation can adopt them all – and many were created without sufficient considerations for interoperability. The IT Service (in 2 parts) looks at the key and very simple goals of an IT organisation and clearly and succinctly presents to the reader the best ‘rock solid’ elements in the Industry. It then shows how all the key elements can easily ‘crystallise’ together –with great templates and check-lists. In Part 1 (another book) the reader is presented with the simple objectives that the IT department really must address. In Part 2 (this book) the reader gains expert advice on how the components of IT Service are ‘crystallised’ in a real environment. There’s a delightfully simple set of steps: OVERVIEW OF THE SERVICE DESIGN PACKAGE THE SERVICE STRATEGY ASPECTS Of SERVICE DESIGN OUTPUTS OF THE SERVICE DESIGN PHASE OUTPUTS OF THE SERVICE TRANSITION PHASE OUTPUTS OF THE SERVICE OPERATION PHASE Within these the Author gives a very simple set of templates (or tells you where they are to be found), practical guidance and very simple checklists. It’s up the reader how far you develop each stage: a lot depends on the nature of your business of course. The joy of this approach is that the reader knows that all basic components are identified.